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  • Toll-Free: (877) 617-8970
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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered" when tracked or if you are not able to obtain satisfactory information from the company regarding the location of your order please contact us immediately for assistance.1-877-617-8970.
An item is missing from my shipment.
  At Country Rose, complete order satisfaction is our top priority.  If an item is missing from your shipment or you are unsatisfied in any way, please contact customer service immediately for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Are you out of stock?
  All of our Country Rose products are made by hand in small batches, so sometimes items will unfortunately be out of stock while we make another batch.  We always do our best to keep our site updated with information on out of stock of items but if you don't see something you were looking for please contact us for availability.