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Pricing and Billing
Do I have to pay sales tax?
  All prices and charges on countryrosesoap.com are in US dollars.
All orders to United States destinations are not subject to any state taxes.
We are required to charge our Canadian customers the federal tax rate for the province that the order is being shipped to, GST or HST.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Every order will include a copy of the invoice but if an additional copy is required please contact customer service to receive one by e-mail or Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
I've made a return. When will my credit appear on my account?
  If you have submitted an authorized return of goods, a credit will be issued 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged in US dollars when your order is processed and shipped.  We strive to process orders as soon as possible, so if you require any changes to the order then do not delay in logging in to your online account to make the changes yourself or contact us directly for us to do it for you.  Once the order is in processing then the order is locked and no further changes can be made.