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  • Toll-Free: (877) 617-8970
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Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  FREE Shipping on orders over $99.00 before taxes.

For orders under $99.00, shipping is automatically calculated prior to submitting your payment information based on the rates below.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.  

Shipping Chart for Continental USA & Canada Only on order total before taxes:

Orders up to $9.99                - Regular Surface (approx. 6 biz days) - $  7.99
Between $10.00 to $19.99    - Regular Surface (approx. 6 biz days) - $  8.99
Between $20.00 to $29.99    - Regular Surface (approx. 6 biz days) - $  9.99
Between $30.00 to $39.99    - Regular Surface (approx. 6 biz days) - $10.99
Between $40.00 to $49.99    - Regular Surface (approx. 6 biz days) - $11.99
Between $50.00 to $98.99    - Regular Surface (approx. 6 biz days) - $12.99
Over $99.00                          - FREE

Shipping Rates and Offers do not apply to Bulk Wholesale orders placed over the phone with one of our customer service reps.  Please contact Customer Service for pricing and freight quotes on Bulk Wholesale Orders.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service immediately at 1-877-617-8970
What is your return policy?
  How do I return an item?

Please contact Country Rose Customer Service at 1-877-617-8970 prior to sending items back for return.

We will be happy to accept returns and exchanges within 30 days of receipt of an order and whereas the products must be unused, in their original packaging, and in a condition suitable for resale.

For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges.

If a return is due to an error on our part please contact our customer service representatives prior to returning the item as we can then determine the best method to return the goods.
When will my order ship?
  Orders are normally processed within 24 Hours, except for high volume times of the year.  If we are going to be delayed longer due to an item being out of stock or other circumstances then we will notify you via email or telephone.  

Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of your order shipping.