Help with shopping: 

We are here to ensure that your shopping experience at Country Rose Soap Co Ltd. is positive and satisfying.  The drop box of categories is available from every page in our store. You may search for products by name or by code #. Use the FAQ's to find answers to your questions. We are always just an email away if you need assistance.  

If you feel uncomfortable shopping on-line, call us 1-877-617-8970 between 8:30AM & 2PM PDT and ask for ordering assistance. Have your list of products you wish to order ready. For payment you can either give us your credit card or we can send you a Paypal invoice that you can pay using Visa, Mastercard, American Express or Discovery, or with your Paypal account.

Benefits of Signing in:

This is an optional feature. When you sign up, your information is held in a secure database. Each time you "Login" your information is retrieved so that you do not have to re-input your "Ship To" & "Bill To" information.   From time to time we will be offering our customers product info, new releases and special offers.

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Send a Gift Card: 

Is your purchase a gift? why not Send a Card along. Choose your saying and even type in your message.  Messages are handwritten.

Sending Multiple Gifts:  

Purchasing more than one gift is not a problem.  If all gifts are being shipped to the same location they can be in the same order.  If you would like us to ship a gift to another address, just do a separate purchase for that order.   

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Privacy Policy:  

Country Rose Soap Co Ltd. respects the privacy of visitors to our website.  We only collect information that is pertinent to processing and shipping your order. We do not collect personal information from you. We do not sell the names or addresses of our customers to third parties. We seldom use cookies, and when we do, it is only for the convenience of the shopping experience.  

Guarantee:

We offer you 100% Money Back Guarantee.   Simply return your items un-used and in re-sellable condition within 30 days from when you received your purchase and we will exchange it for another item of your choice less shipping costs.

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Shipping:

Your order is normally shipped within 24 hours. Orders are shipped by Expedited or Small Packet Post and take approx.
6 - 10 business days. (some exceptions apply). If you require alternate delivery methods please contact us via email

Shipping Chart for Continental USA & Canada Only:

For International Orders: 

Please email us with the items you wish to order along with your phone number, shipping address and indicate method of payment.  (If you want to send your credit card information via email, we suggest emailing your card # in 3 or 4 emails.)  We will provide your order total plus shipping.  

Duty Charges:

Customers are responsible for any duty charges. We cannot estimate the amount of time your package will take to clear customs.


Returns and Exchanges:
We will be happy to exchange or refund your order if you send us the un-used items in re-sellable condition along with the packing and sales slips within 30 days after you received your purchase less shipping costs.

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Contact Us by:  

Email:    Online Contact Form  24 hours, 7 days a week
Phone:   1-877-617-8970 from 8:30AM - 2PM Monday to Friday
Fax:       1-604-530-9428
Snail Mail:  Country Rose Soap Co Ltd., #4 - 19257 Enterprise Way, Surrey, B.C., Canada, V3S 6J8

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